Let HR stop repeating the same answer a hundred times
Employee Support instantly resolves the workforce's most repetitive questions —vacation, payroll, leave, permits— so the HR team stops being a bottleneck and can focus on what truly requires their judgment.
HR answers the same five questions, every day
Available vacation days, when payroll is paid, how to request a permit: they're the same old questions, but they consume as much of the HR team's time as any complex case.
Overwhelmed HR inbox
The team spends a large part of the day answering emails and messages with the same recurring questions.
Employees waiting for an answer
A simple question about payroll or vacation can take days to resolve if HR is overwhelmed.
Scattered policies
Information about permits, leave, or vacation lives spread across documents the employee doesn't always find.
An HR companion available at all times
Answers the workforce's most common questions with the company's real policy, and only escalates to an HR person when the case truly requires it.
Instant answers
Resolves questions about vacation, payroll, leave, and permits on the spot, with no waiting.
Based on your real policy
Answers with your company's exact internal rules and conditions, not generic information.
Escalates to HR when needed
Routes sensitive cases or those beyond a standard inquiry to a person.
Visibility for HR
The team sees which questions come up most, useful information for improving internal communication.
From the employee's question to a resolved answer
The solution answers with the real internal policy and decides when a case needs human intervention.
Connects with what you already use, with no friction
Connects to your internal HR policy and to the systems where you already manage vacation and payroll.
Internal policy and HRIS
Checks the employee handbook, vacation calendar, and payroll data from your HR system.
Employee Support
Answers the employee's inquiry and decides whether it requires human intervention.
HR team
Receives only the sensitive or out-of-scope cases, with the full context of the conversation.
Human oversight available at every critical step: the solution proposes, your team decides when it's needed.
Where it frees up the most time for HR
Vacation inquiry spikes
Absorbs the flood of questions about available days at the start of each year or before summer.
Companies with a distributed workforce
Gives the same consistent answer to employees across different offices or shifts, at any hour.
Small HR teams
Lets a small HR team support a large workforce without becoming overwhelmed.
A 3-person HR team for 400 employees
A real example of the kind of situation this solution solves.
Every January, the HR team received more than 200 messages in the first week asking about available vacation days, delaying other critical tasks like managing new hires.
With only three people for 400 employees, answering every vacation inquiry by hand consumed entire days of the team's time. Meanwhile, more strategic processes —like onboarding new hires— were left on hold.
Employee Support automatically answers how many vacation days each person has left, checking the HR system in real time, with no team intervention needed.
The employee asks through their usual internal channel and gets the exact answer instantly. HR only steps in if the employee has a particular situation —a leave of absence, a contract change— that the solution can't resolve on its own.
Free your HR team from repetitive questions
We'll show you how Employee Support resolves questions about vacation, payroll, and permits using your own internal policy.