Let HR stop repeating the same answer a hundred times
Employee Support resolves repetitive employee questions about vacation, payroll, sick leave, permissions, and more, preventing bottlenecks in the HR department of your agency or development company.
HR answers the same five questions, every day
Available vacation days, when payroll is paid, how to request a permit: they're the same old questions, but they consume as much of the HR team's time as any complex case.
Overwhelmed HR inbox
The team spends a large part of the day answering emails and messages with the same recurring questions.
Employees waiting for an answer
A simple question about payroll or vacation can take days to resolve if HR is overwhelmed.
Scattered policies
Information about permits, leave, or vacation lives spread across documents the employee doesn't always find.
An HR companion available at all times
Answers the workforce's most common questions with the company's real policy, and only escalates to an HR person when the case truly requires it.
Instant answers
Resolves questions about vacation, payroll, leave, and permits on the spot, with no waiting.
Based on your real policy
Answers with your company's exact internal rules and conditions, not generic information.
Escalates to HR when needed
Routes sensitive cases or those beyond a standard inquiry to a person.
Visibility for HR
The team sees which questions come up most, useful information for improving internal communication.
From the employee's question to a resolved answer
The solution answers with the real internal policy and decides when a case needs human intervention.
Connects with what you already use, frictionlessly
Connects to your internal HR policy and to the systems where you already manage vacation and payroll.
Internal policy and HRIS
Checks the employee handbook, vacation calendar, and payroll data from your HR system.
Employee Support
Answers the employee's inquiry and decides whether it requires human intervention.
HR team
Receives only the sensitive or out-of-scope cases, with the full context of the conversation.
Human oversight available at every critical step: the solution proposes, your team decides when it's needed.
Where it frees up the most time for HR
Vacation inquiry spikes
Absorbs the flood of questions about available days at the start of each year.
Sales teams spread across several offices
Gives the same consistent answer to employees in different offices, at any hour.
Small HR teams
Lets a small HR team support a large workforce without becoming overwhelmed.
A small HR team for a network of sales offices
A real example of the kind of situation this solution solves.
Every January, the HR team received hundreds of messages in the first week asking about available vacation days, delaying other critical tasks such as onboarding new sales hires.
With a lean HR team covering a network of offices, answering every vacation question by hand ate up entire days. Meanwhile, more strategic processes stayed on hold.
Employee Support automatically answers how many vacation days each person has left, checking the HR system in real time, with no team intervention needed.
The employee asks through the usual internal channel and gets the exact answer instantly. HR only steps in when the employee has a particular situation the solution can't resolve on its own.
Free your HR team from repetitive questions
We'll show you how Employee Support resolves questions about vacation, payroll, and permits using your own internal policy.