All your after-sales support, in a single thread
Omnichannel Support centralizes maintenance issues, after-sales complaints, and community questions no matter how they arrive, resolving them automatically when they're standard cases and escalating to a person only when needed.
Each channel tells its own version of the same after-sales case
An owner or buyer writes by email, then by WhatsApp, then calls, and each channel starts the conversation from scratch, multiplying resolution time.
Disconnected channels
Email, chat, WhatsApp, and phone don't share the customer's history, duplicating effort.
Rising support costs
Every after-sales issue handled manually consumes a human agent's time.
Inconsistent experience
Customers repeat their problem on every channel, creating frustration and a worse perception of the agency.
A single after-sales conversation, resolved end to end
Centralizes issues and complaints from every channel into a single thread, resolves standard cases automatically, and escalates to a person only when the case calls for it.
Unified inbox
Brings email, chat, WhatsApp, and phone into a single view with the customer's full history.
After-sales issue management
Automatically resolves standard maintenance or handover issues, with no manual intervention.
Automated complaint handling
Classifies and answers frequent complaints with precise information based on the agency's policy.
Smart escalation
Escalates only complex or sensitive cases to a human agent, with all the context already gathered.
From any channel to case resolution
The solution identifies the case, decides whether it can resolve it, and escalates with context when it can't.
Connects with what you already use, frictionlessly
Connects to all your support channels and to your property management system.
Email, chat, WhatsApp, and phone
Centralizes incoming messages from every after-sales channel into a single flow.
Omnichannel Support
Classifies the case, resolves standard ones, and prepares context for complex escalations.
After-sales and maintenance teams
Generates maintenance orders and escalates to a human when the case requires it.
Human oversight available at every critical step: the solution proposes, your team decides when it's needed.
Where it cuts support costs the most
Developers with new-build after-sales
Automates warranty and handover issue management without manual intervention on every case.
Community and rental management
Unifies questions from owners and tenants arriving through different channels.
Agencies with a high-volume portfolio
Absorbs the rise in after-sales questions without hiring temporary staff.
A developer where the same owner opened three different tickets
A real example of the kind of situation this solution solves.
An owner reported a warranty issue by email, then by WhatsApp after getting no quick reply, and finally called on the phone. Each channel created a new ticket, with no visibility of the others.
The after-sales team handled each channel separately, with no shared history. The owner had to explain the problem three times, and the team spent three times as long resolving the same case.
Omnichannel Support recognizes that the three messages belong to the same owner and the same case, and resolves it once with all the information gathered.
As soon as the second message from the same owner arrives, the solution automatically links it to the case opened by email. Since it's a standard warranty issue, it resolves it directly by generating the maintenance order.
Unify your real estate after-sales support
We'll show you how Omnichannel Support resolves issues and complaints end to end.