One single solution for all your patient support channels
Omnichannel Support centralizes patient queries from email, WhatsApp, or web chat into a single solution with shared memory, handling appointments and frequent coverage questions, and always escalating clinical cases to a professional.
The patient writes on WhatsApp about their appointment, then by email, and no one connects both conversations
Every support channel operates in isolation, forcing the patient to repeat their inquiry and the team to lose context between one conversation and another.
Disconnected channels
Email, WhatsApp, and web chat operate as separate silos, with no shared memory between them.
The patient repeats their inquiry
If they switch channels, they have to explain their appointment or coverage question all over again to a different agent.
Rising support costs
Managing each channel separately requires more resources than the actual volume of scheduling inquiries needs.
All channels, one single conversation with complete memory
Unifies email, WhatsApp, and web chat into a single solution that autonomously handles appointments and coverage questions, always escalating clinical matters to a professional.
Shared memory across channels
The solution remembers the conversation even if the patient switches from email to WhatsApp or web chat.
Autonomous appointment management
Manages appointment changes and cancellations following the clinic's policy, with no human intervention.
Resolution of frequent coverage questions
Resolves questions about insurance coverage or price autonomously, freeing up the team for complex cases.
Clinical matters always escalated to a professional
Any medical or results question is immediately escalated to the healthcare team, with no attempt by the solution to resolve it.
From any channel to resolution, without losing the thread
The solution handles management inquiries no matter which channel they come through, and escalates to a professional as soon as it detects a clinical case.
Connects to all your usual support channels
Unifies the channels where the patient already writes, with no need to use a new tool.
Support channels
Email, WhatsApp Cloud API, and web chat, all with shared memory.
Omnichannel Support
Autonomously manages appointments and coverage questions, always escalating clinical matters to a professional.
Schedule and healthcare team
Direct update of the schedule and handoff to the human team with full context when necessary.
The clinic defines which inquiries the solution manages and which are always escalated to a professional.
Where the impact is most noticeable
Dental and aesthetic clinics
Manages appointment changes and price questions without expanding the reception team.
Multi-specialty medical centers
Unifies email, web chat, or WhatsApp inquiries into a single conversation with context.
Health insurers
Resolves frequent coverage questions and always routes clinical inquiries to the right channel.
A clinic that was losing patients by making them repeat the same appointment request three times
A real example of the kind of situation this solution solves.
A patient asked to change their appointment on WhatsApp, didn't get a timely response, and then wrote by email, having to explain the entire request again to a different rep.
The reception team had no visibility that both conversations were the same case, duplicating effort and frustrating the patient in the process.
Omnichannel Support recognized the patient on the second channel, retrieved the full context of the WhatsApp conversation, and managed the appointment change without asking them to repeat themselves.
The reception team stopped managing duplicate conversations, and the patient got a consistent resolution no matter which channel they chose to write on.
Unify support for your patients into a single solution
We'll show you how Omnichannel Support would connect your current support channels with no loss of context.