An assistant that resolves questions while your team sees patients
Customer Service handles recurring questions about appointment availability, specialties, hours, and insurance coverage at reception or on digital channels, freeing up the team for in-person care during peak traffic.
The same questions about appointments and coverage, over and over
Questions about appointment availability, specialty, or insurance coverage repeat dozens of times a day, taking time away from the reception team's in-person care.
Lines during peak hours
The reception team can't keep up handling basic questions and managing the waiting room at the same time.
Repetitive questions
Appointment availability, a specialty's hours, or an insurance coverage is constantly asked.
Digital-only solutions
Most AI assistants are designed only for the online channel, without covering in-person reception.
Instant support inside and outside the clinic
Handles recurring questions about appointments, specialties, and coverage, both at reception and on digital channels, freeing up the team for what truly adds value.
Available at reception and online
Works via tablet at reception or online chat, not just on a single isolated digital channel.
Real-time appointment availability
Answers about appointment and specialty availability connected to the scheduling management system.
Always up-to-date coverage
Reports accepted insurance coverage at any given moment, with no reliance on the team remembering them all.
Frees up the reception team
Reduces repetitive inquiries so the team can spend its time on in-person patient care.
From the patient's question to an instant answer
The patient asks from reception or the online channel and gets an instant answer, with no waiting for a team member.
Works with your current appointment management system
Integrates directly into the clinic's reception, not just the digital channel.
Schedule and coverage
Appointment management system, specialty schedule, and list of accepted insurance coverage.
Customer Service
Answers questions about appointments, specialties, and coverage at reception or on digital channels.
Response to the patient
Via tablet at reception or online chat, with the option to escalate to the human team if the inquiry requires it.
The clinic defines which schedule information is visible and the device to use at reception.
Where the impact is most noticeable
Dental and aesthetic clinics
Resolves availability and price questions without the patient having to wait for reception to be free.
Multi-specialty medical centers
Reduces the load of basic questions at reception during peak hours.
Clinics with high staff turnover
Maintains response quality even when the reception team is new or in training.
A clinic that lost reception time on repetitive questions
A real example of the kind of situation this solution solves.
During peak hours, the reception team couldn't keep up resolving basic appointment and coverage questions while also attending the waiting room.
Several patients waited several minutes for a question that could have been resolved instantly, creating friction in the clinic experience.
Customer Service was installed on a tablet at reception and started resolving appointment and coverage questions instantly.
The reception team started spending its time on in-person care, while repetitive inquiries resolved themselves even during peak hours.
Free your reception team from repetitive questions
We'll show you how Customer Service would work in your clinic from the first week.