The same old questions, answered instantly
Customer Service answers the most frequent questions about product, stock, and promotions directly with real data from your store, freeing the human team for the cases that truly need their judgment.
The team spends the day answering the same thing over and over
Most customer service queries are repetitive —do you have this in stock? how long does the promotion last?— yet they take as much time as a complex case.
Repetitive questions
The team constantly answers the same questions about stock, product, and active promotions.
Long wait times
The volume of simple queries delays attention to the cases that really need human judgment.
Outdated information
Without a direct connection to real stock, answers may not reflect current availability.
Instant answers with real store data
It resolves the most frequent queries about product, stock, and promotions by querying the store systems directly, so the answer is always accurate and always available.
Real-time stock queries
Answers with the exact availability of each product, checking inventory on the spot.
Up-to-date promotion information
Knows the exact terms and dates of every active promotion, with no room for error.
Accurate product detail
Answers questions about features, sizes, or variants using the up-to-date product page.
Escalation to human support
Escalates to a person when the query goes beyond product, stock, or promotions.
From frequent question to exact answer
The solution queries the right data source based on the type of question, in seconds.
Connects with what you already use, frictionlessly
It connects to your store's inventory, catalog, and promotion engine to always answer with real data.
Inventory and catalog
Checks stock, product pages, and the terms of active promotions in real time.
Customer Service
Classifies the query and composes an accurate answer based on the relevant source.
Support channels
Answers on the customer's contact channel or escalates to human support when appropriate.
Human oversight available at every critical step: the solution proposes, your team decides when it's needed.
Where it removes the most workload from the team
Stores with a high volume of stock queries
Cuts the repetitive availability questions that drain the support team today.
Seasonal promotion campaigns
Absorbs the peak of questions about the terms and validity of every active promotion.
Ecommerce with a large catalog
Answers product questions without the customer having to dig through hundreds of product pages.
An electronics store swamped by stock questions
A real example of the kind of situation this solution solves.
During Black Friday, 70% of the messages to the customer service team were questions about whether a product was still in stock or whether an offer was still valid, swamping the team and delaying complex cases.
The support team answered every stock query manually by checking the internal system, which took minutes per case. With thousands of messages a day during the campaign, the cases that did need human attention sat in the queue for hours.
Customer Service answers those same questions automatically by querying inventory and the promotion engine in real time, with no involvement from the team.
Every question about availability or offer validity is answered instantly with the exact data from the system. The human team is freed up to handle only the most complex cases, even at the campaign's peak.
Free your team from the same old questions
We'll show you how Customer Service answers stock, product, and promotion queries using your own data.