Retail
AI Solution · RetailRetail

An AI sales rep for retail that never sleeps

My Sales Agent talks with every potential customer on your own channel, understands what they need, and proposes the right product or terms, adapted to the real operations of retail store networks.

+20-40%
estimated conversion
24/7
support with no downtime
Retail
adapted to the sector
The Challenge · Selling in retail

Selling in retail requires fast, accurate answers

In retail store networks, every unresolved question —about in-store product listings, conditions, or deadlines— translates into a lost sale to the competition.

Late responses

A customer who asks outside business hours gets no answer until the next day, by which point they've already decided on another retail supplier.

Sector-specific questions

The customer needs precision about in-store product listings that a generic salesperson can't provide without access to real data.

📉

Little cross-selling

Without a salesperson present, no one suggests the complementary product or service that would raise the average order value.

The Solution

A sales solution tailored to retail

Integrates into your website or app like another salesperson, with real knowledge of in-store product listings and the operations of stores and warehouses.

🎯

Lead qualification

Distinguishes who is ready to buy from who is just browsing, and prioritizes sales follow-up.

🛒

Contextual upselling

Suggests the product or higher-tier plan based on the customer's actual shown interest.

💬

Conversational closing

Guides the customer to close the sale, resolving questions about product, terms, or delivery without leaving the conversation.

📊

Your own channel, your own data

Runs on your website or app: the conversation and the customer's data stay within your ecosystem.

How It Works · The value, step by step

From visit to sale, with no middlemen

The solution converses in real time and escalates to a human sales rep only when the case requires it.

Website/app visitConversationQualify intentRecommend / UpsellResolve objectionsClose or hand off
1
The customer starts the conversationOn any page of your website or app, the solution activates and asks what they need.
2
Detects purchase intentAnalyzes the message and context to estimate how close they are to deciding.
3
Recommends and suggests an upsellProposes the most suitable product and adds a relevant add-on.
4
Resolves objections instantlyAnswers about availability, terms, or delivery with real data.
5
Closes or hands off to a humanIf the customer is ready, it guides the close; if the case is complex, it hands off with context.
Integration

Connects with what you already use, with no friction

Connects to your catalog and ERP to know in-store product listings in real time.

Input

Catalog and ERP

Checks real availability and conditions of in-store product listings in retail store networks.

Grovium Solution

My Sales Agent for Retail

Converses, qualifies, and recommends in natural language, following your brand's tone.

Output

CRM and sales team

Sends qualified leads and the conversation history to the CRM or the right person.

Human oversight available at every critical step: the solution proposes, your team decides when it's needed.

Use Cases · The Business Value

Where it has the most impact in retail

Direct-to-customer sales

Supports the purchase decision with real information about in-store product listings.

Recurring B2B sales

Prioritizes and qualifies inbound leads from in-store and online customers before passing them to the sales team.

Seasonal campaigns

Absorbs spikes in inquiries during the sector's peak demand periods.

Problem → Solution

A retail chain with a network of physical and online stores that was losing sales outside business hours

A real example of the kind of situation this solution solves.

Before · the problem

Questions about in-store product listings that arrived outside business hours weren't resolved until the next day, and many customers had already decided to buy elsewhere.

The sales team could only respond during office hours. Any question about availability, conditions, or deadlines for in-store product listings turned into a lost sale if it arrived outside that window.

After · with the solution

My Sales Agent answers those same questions within seconds, at any hour, with real data from the catalog and stock.

The solution identifies the question, resolves it with up-to-date information on in-store product listings, and guides the customer to close, escalating to a person only if the case requires it.

Add an AI sales rep specialized in retail

We'll set up a demo with your own catalog so you can see how it qualifies leads and closes sales in real time.